Frequently Asked Questions

Everybody has questions, it wouldn't be normal if you didn't. We have compiled a list of the most asked questions submitted to us. If there is a question you have and we do not have the answer to it, contact us and we will provide you with a prompt answer and, post it here for anyone else with the same questions to get a quick answer.

I want my domain available to publish the same day. Is this possible?
I placed my order three days ago, and the WhoIs lookup shows that my domain is active on your servers, but I can't get my site to load on any browser. Why is that?
What happens to the numerical address once my chosen domain name becomes active?
Do you still charge the extra $14.00 per month for the Unique IP even after the numerical address resolves to my chosen domain name?
Where can i access my web based mail server without going through control panel?
Will your e-mail service work with MS Outlook, Eudora, or other client based e-mail programs?
How does the e-mail set-up to work with MS Outlook?
How many e-mail addresses do I get?
You have just set-up my new account, why can't I access my new control panel?
How do I transer my domain name?
How long does it take to set-up my account?

I want my domain available to publish the same day. Is this possible?

Yes, we offer same-day domain service in the form of a Unique IP. This numerical address will be up the same day of your order and publishable via FTP. In 3-5 days, the name you have chosen will resolve within the WhoIs and World Wide Web, allowing visitors to type that name to get to your site.

I placed my order three days ago, and the WhoIs lookup shows that my domain is active on your servers, but I can't get my site to load on any browser. Why is that?

Even when the WhoIs database displays your domain as active on our servers, sometimes the internet doesn't display the site to all browsers in all parts of the world immediately. For example: your domain may be viewable in California today while not showing up in Maryland, but that usually gets resolved within 24 hours. It takes 3-5 days for the domain to become active and resolved back to our servers. This is true for all hosting companies.

What happens to the numerical address once my chosen domain name becomes active?

If the numerical address is typed in a browser after your domain name resolves, they will STILL get your site. The numerical address and yourdomain.com are one in the same.

Do you still charge the extra $14.00 per month for the Unique IP even after the numerical address resolves to my chosen domain name?

Yes we do, since you still enjoy the benefits of the Unique IP. The difference between a Unique IP and a regular domain is that a regular, run-of-the-mill domain name needs to be added to the WhoIs directory and resolved back to our servers, while a Unique IP is availabe in the form of a numerical address the same day you order it from us. Within a few days that numerical address becomes www.yourdomain.com

Where can i access my web based mail server without going through control panel?

In the address bar of your browser, enter www.yourdomain.com/mail/. At the prompt, enter your full email address and your selected password. This is where you must first set-up your email via the control panel and set preferences before it is activated. Then, at the bottom of the resulting page, click "Read Web Mail"